Slatero Support

Use the information below for common setup questions. For additional help, send a message through the secure support form.

Before contacting support

  • Make sure the teacher and student iPads are connected to the same local Wi-Fi network.
  • Allow Slatero to access the local network when iPadOS requests permission.
  • Confirm that the teacher session is active before attempting to connect a student device.
  • If a classroom does not appear, close and reopen Slatero on both devices and try again.
  • When reporting a problem, include the iPad models, iPadOS versions, and the steps that produced the issue.

Contact Slatero Support

Messages submitted here are used only to respond to the support request. We normally respond within two business days.

Slatero Support Contact Form